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Explore windaddy Terms Before You Start

These Terms and Conditions set out the rules that apply to every account opened on windaddy, covering how your account works, how deposits and withdrawals are handled, and…

Governed by Applicable LawUPI, Paytm, PhonePe Deposits CoveredAccount Holder Obligations DefinedDispute Resolution Pathway IncludedUpdated Terms Notified to You

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Browse the Scope of These Conditions

windaddy Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

These Terms and Conditions apply from the moment you open an account on windaddy and continue for the full lifetime of that account. They govern every transaction you initiate — whether that is a deposit via UPI, Paytm, or PhonePe, a withdrawal to your linked account,

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or any wager placed in the lobby. We reserve the right to update these terms with reasonable notice sent to the email address on your account. Continued use after the effective date of any update constitutes acceptance. Where these terms conflict with any promotional terms published
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on the platform, the promotional terms govern for that specific offer only. All other matters revert to these conditions. Access to windaddy is conditional on local law in your region of India.

Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

TERMS QUERY CHANNELS

Reach Us with Your Terms Questions

If any clause in these Terms and Conditions is unclear, or if you need written confirmation of how a specific condition applies to your account, our…

HOW WE HANDLE YOUR ACCOUNT

See How windaddy Manages Policy Commitments

From data retention to account security, every operational commitment we make flows directly from these Terms and Conditions.

Data Retention

We retain account and transaction records for the period required by applicable law in your jurisdiction. You may request a copy of your stored data by submitting a formal request through email support with your account ID.

Cookie Policy

Cookies on windaddy are used strictly for session management, fraud detection, and performance analytics. You can adjust cookie preferences in your browser settings at any time without losing core account functionality.

Account Security

Your account is protected by password hashing and two-factor authentication options. We never store raw payment credentials — UPI IDs and Paytm wallet links are tokenised so your financial details remain isolated from our servers.

Transaction Records

Every deposit via UPI, Paytm, or PhonePe and every withdrawal is logged with a unique reference ID. You can view, download, and dispute any transaction directly from the account history tab in your dashboard.

Account Changes

To change your registered email, phone number, or linked payment method, raise a verified request through live chat or email. Identity verification is required before any change takes effect, protecting you from unauthorised modifications.

Complaints Pathway

If you believe we have acted outside these Terms and Conditions, escalate in writing to our compliance inbox. We will acknowledge the complaint within 48 hours and resolve it or explain the next step within seven calendar days.

Open the Most Common Terms Queries

These questions come directly from account holders who wanted clarity on specific parts of our Terms and Conditions. If your question is not listed here, live chat or email will get you a direct, account-specific answer.

They take effect the moment you complete the account opening process on windaddy. By proceeding past the registration confirmation screen, you confirm you have read and accepted the current version of these Terms and Conditions.

We send a notification to the email address registered on your account at least seven days before any material change takes effect. The updated document is also flagged in your account dashboard with the effective date clearly shown.

Yes. All payment methods listed in your account wallet — including UPI, Paytm, and PhonePe — are governed by these Terms and Conditions. Specific processing timelines and limits for each method are detailed in the Payments section of the full document.

You can submit a data access request at any time via our email support channel. Include your account ID and the nature of the data you want. We will respond within the period required by applicable data protection law in your jurisdiction.

We will contact you first to clarify the breach and allow a response before taking any action. Depending on the severity, outcomes range from a warning to temporary suspension. The full process is described in the Account Suspension clause of these terms.

These Terms and Conditions are governed by the applicable laws of the jurisdiction in which you access the platform. Access to windaddy is subject to local law and is available only where local law permits.

Submit a written dispute through our email support channel with your account ID and the relevant transaction reference. We acknowledge disputes within 48 hours and aim to resolve or escalate them within seven calendar days as set out in these terms.

Explore windaddy Terms Before You Start

Reach Us with Your Terms Questions

See How windaddy Manages Policy Commitments

Data Retention

Cookie Policy

Account Security

Transaction Records

Account Changes

Complaints Pathway

Open the Most Common Terms Queries

01 When do these Terms and Conditions take effect for my account?

02 How will I be notified if the Terms and Conditions change?

03 Do these terms cover deposits made via UPI, Paytm, and PhonePe?

04 Can I request a copy of the data windaddy holds on my account?

05 What happens to my account if I breach these Terms and Conditions?

06 Which law governs these Terms and Conditions?

07 How do I formally dispute a transaction or a decision made under these terms?

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